Just a Little Common Sense

For a life based on reason, ethics, literature and art.

Six Wasted Hours

with 9 comments

I just spent six hours(!) sitting on my window-sill, watching the street for the arrival of a Telekom technician, who was supposed to fix my phone and internet today. (For now, I am still accessing the net via an unsecured wireless network from across the street, which gives me connection for some three minutes a time, before it breaks down and I have to re-connect to gain connection for another three minutes)
In case you’re wondering why I spent the time sitting at the window: That’s because my phone is not the only thing around here that’s broken – my doorbell is, too.
Brilliant as they are, the Telekom wouldn’t be more specific about the time of arrival than “between 8am and 4pm”. About 30 minutes ago, after six hours of waiting, I received a text-message telling me that “the appointment could not be realized today”. For further information it gave me the number of a Hotline which I could call free of charge (now isn’t that nice?). I called, sat through the usual procedure of “type in your customer number now, followed by the #-button. Now type in your PIN. Now type in the first three pages of Dostoyevsky’s novel ‘The Idiot’…”. Then, that’s right, AFTER that procedure, I was played a recorded message telling me that this hotline was outdated and non-existent, and please-call-our-other-hotline.
So I did that. Sat through the same procedure again, though with an even more annoying and even-slower-speaking computer voice giving the instructions. Then I was put on hold for 9 minutes. Yes, I counted the goddamn seconds. Then I was told by a clueless customer-service-person that they had not yet received feedback from the technician, and that there was nothing she could do.

My main problem in situations like this is that even when I’m boiling with rage as I was right then, I am completely unable to forget that I’m not talking to anybody who is even remotely responsible for the whole mess. Probably just some poor student trying hard to make money to keep their car fuelled.
I can’t shout at them, it’s just not their fault. I wish I had the direct line to somebody whom I’d feel justified to rip their fucking head off. That would hardly help, but for what it’s worth it would make me feel a lot better.
Obviously, she wasn’t able or willing to put me through and let me speak to the boss-level directly. She was also unable to provide me with any information of any use at all. All she could offer was “call again after 6pm, we should have the technician’s feedback by then and be able to tell you what went wrong.”
How fucking sweet.
I’ve had had to deal with that hotline before – if you’re calling after 3pm, there is usually no getting through. I’ve even learned that if you spend more than 45 minutes on hold, the line kicks you out automatically.
The repetitive 15-second sample of a fucking 8-bit audio file that they use to torture you while you’re on hold doesn’t help, either.

I haven’t been this angry in a long time. I’m seriously considering to use the next three minutes of connection to search the net for instructions on how to build letterbombs. Remember that scene from Fight Club when Jack bashes the blonde guy’s face in and just walks away saying “I felt like destroying something beautiful”? That’s my mood right now.


Written by Phil

August 11, 2010 at 15:11

9 Responses

Subscribe to comments with RSS.

  1. Babylon is fallen, is fallen, that great city, because she made all nations drink of the wine of the wrath of her fornication.

    Patmos Pete

    August 11, 2010 at 20:02

    • I’m not even gonna bother. You have one book to quote from, I have millions. Who do you think is gonna win this?


      August 11, 2010 at 20:30

  2. “The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them: that’s the essence of inhumanity” – G.B. Shaw

    So bless ur surrounding with pure hatred and worship them by pour wine of the wrath of her fornication in their glasses.

    aside from that, ble glad u had ur first time with a noble telekom-technican and not with a worthless alice-guy…. ;)

    the misterious potato-chip

    August 12, 2010 at 11:34

  3. I have no idea what the previous commenter said, but I’m really glad you posted this article. Here I thought evil telecomms were only here, in North America. We’re always told how much better things are in Europe, but the truth of the matter is, evil is evil and it’s personified in the telecomms, no matter in the world they are. LOL! I feel so much better now! :)

    The Other Weirdo

    August 13, 2010 at 00:16

    • “Telekom” with capital “T”, a “k” and only one “m”, is a specific provider of telecommunication services, and also the major one who owns all the lines around here. “Alice” is a smaller provider, which is said to be even more incompetent. Knowing that might help a little to understand m-chip’s comment ;)

      I think the wrath-of-fornication-line was intended to be a play on Patmos Pete’s bible-quote, though the message or joke escapes me. Then again, the original quote doesn’t make much sense to me, either…


      August 13, 2010 at 03:12

  4. glad to bring a bit more confusion to the world!
    but doesn’t the existence of telecomms, and their evilness imply the existence of good, which will bring us straight back to god, as a representer of good, although the overall position marks him as evil…..
    *confused by himself*

    the misterious potato-chip

    August 13, 2010 at 09:37

  5. Yikes… the T with homosexual leanings is at it again. Why is ANYONE still using their services at all?


    October 1, 2010 at 20:58

    • Hey, thanks for taking the time to comment.

      I’m not sure what the telekomm has to do with homosexuality, but the answer to why people keep using their services is because they own almost all the lines. It’s not like there is much choice, or like the others would provide better service.


      October 2, 2010 at 00:47

  6. The color of the T is just one color often associated with homosexuality, thus the term…


    October 9, 2010 at 10:51

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: